{"xsrfToken":"cd88c5b7f110e403cee05095eb8e55810439e858_lout","branding":{"id":"5","key":"mss","name":"Portal de Asistencia en Ciberdefensa","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0c0a12","headerLinkHoverBGColor":"#0c0a12","headerBadgeColor":"#0c0a12"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/76547abc-d371-4dbc-a5f6-3d0e1d6c6cfa/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTk3MWJhZC1jN2RjLTQxOGMtODBhMy1jMjljY2U2MjY0ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2NTQ3YWJjLWQzNzEtNGRiYy1hNWY2LTNkMGUxZDZjNmNmYSI6WyJyZWFkIl19LCJleHAiOjE3NDI2MTMzMjgsIm5iZiI6MTc0MjYxMjcyOH0.VvU2GSA0MVG5dQ38_NUdgwpVJmHLeDK_0eiIm7tHOGg&client=f5971bad-c7dc-418c-80a3-c29cce6264f7&mode=fit","logoId":"76547abc-d371-4dbc-a5f6-3d0e1d6c6cfa","isLogoAvailable":true,"helpCenterTitle":"¿How can we help?","sharedPortalName":"ATTICYBER Support Portal","userInitialAnnouncementHeader":"Update announcement","userInitialAnnouncementMessageWiki":"<p>On July 15st 2024 between 12:00 pm and 3:00 pm MT there will be interruptions in the support portal due to service improvements.</p>","translations":{"en-US":{"helpCenterTitle":"¿How can we help?","sharedPortalName":"ATTICYBER Support Portal","announcementHeader":"Update announcement","announcementMessage":"On July 15st 2024 between 12:00 pm and 3:00 pm MT there will be interruptions in the support portal due to service improvements.","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"¿Cómo podemos ayudar?","sharedPortalName":"ATTICYBER Centro de Soporte","announcementHeader":"Aviso de actualización","announcementMessage":"El día 15 de julio 2024 entre 12:00 pm y 3:00 pm MT se estarán experimentando interrupciones en el portal de soporte debido a mejoras en el servicio. \nEl día 1 de febrero entre 12:00 pm y 3:00 pm CST se estarán experimentando interrupciones en el portal de soporte debido a mejoras en el servicio.","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#995280","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/59d00df6-6b74-45de-a759-0612d3c98b7b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTk3MWJhZC1jN2RjLTQxOGMtODBhMy1jMjljY2U2MjY0ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU5ZDAwZGY2LTZiNzQtNDVkZS1hNzU5LTA2MTJkM2M5OGI3YiI6WyJyZWFkIl19LCJleHAiOjE3NDI2MTMzMjgsIm5iZiI6MTc0MjYxMjcyOH0.dcMBWXZe6-niKGr9rkMtEFvnqsyvlAkszdF3Oxjub88&client=f5971bad-c7dc-418c-80a3-c29cce6264f7&height=300&mode=fit","bannerMediaApiFileId":"59d00df6-6b74-45de-a759-0612d3c98b7b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"mss","projectId":10009,"serviceDeskId":5,"name":"Portal de Asistencia en Ciberdefensa","description":"<p>Cambios en configuraciones, Solicitud de cambio, Reportar un incidente, Solicitar nuevo usuario o acceso</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"10110","name":"Compartir Indicadores de Compromiso","descriptionHtml":"","callToAction":"Compartir Indicadores de Compromiso","introHtml":"<p>Adjuntar los indicadores de compromiso que desea analizar.</p>","icon":10311,"iconUrl":"https://atticyberdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[6],"key":""},{"id":"10037","name":"Nueva solicitud de accceso","descriptionHtml":"<p>Complete la información del tipo de acceso y la plataforma con en la que requiere el soporte</p>","callToAction":"Nueva solicitud de accceso","introHtml":"<p>Puedes solicitar nuevos accesos o modificar los existentes a los sistemas a través de esta solicitud</p>","icon":10306,"iconUrl":"https://atticyberdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[6],"key":""},{"id":"10036","name":"Reportar un incidente","descriptionHtml":"","callToAction":"Reportar un incidente","introHtml":"<p>Comunícate con nuestro centro de operaciones en ciberseguridad para recibir soporte inmediato</p>","icon":10308,"iconUrl":"https://atticyberdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[6],"key":""},{"id":"10034","name":"Solicitar apoyo en configuraciones","descriptionHtml":"","callToAction":"Solicitar apoyo en configuraciones","introHtml":"<p>Con esta solicitud podemos apoyarte en la revisión de alguna configuración de seguridad de tus plataformas internas o nuestros servicios</p>","icon":10320,"iconUrl":"https://atticyberdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[6],"key":""},{"id":"10035","name":"Solicitar un cambio","descriptionHtml":"","callToAction":"Solicitar un cambio","introHtml":"<p>Por ejemplo, modificar el VPN, actualizar un sistema o cambiar un proceso</p>","icon":10316,"iconUrl":"https://atticyberdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[6],"key":""},{"id":"10147","name":"Solicitudes Generales CYREBRO","descriptionHtml":"<p>Si usted ya es cliente de CYREBRO puede agilizar la respuesta a su solicitud de soporte utilizando directamente el portal de soporte directo de la solución en <a href=\"https://cyberhat.atlassian.net/servicedesk/customer/portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://cyberhat.atlassian.net/servicedesk/customer/portals</a></p>","callToAction":"Solicitudes Generales CYREBRO","introHtml":"<p>Solicitud de aclaración respecto a los términos de servicio de la plataforma Cyrebro, reportes, pricing, mantenimiento de la plataforma u otros.</p>","icon":10586,"iconUrl":"https://atticyberdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10586","groups":[6],"key":""},{"id":"10039","name":"Reportar un problema","descriptionHtml":"","callToAction":"Reportar un problema","introHtml":"<p>Reportar un problema con el servicio</p>","icon":10304,"iconUrl":"https://atticyberdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[10034,10035,10036,10037,10110,10147]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9cc94c83-cefc-3622-9fd0-c49b35580c51","appLinkName":"System Confluence","appLinkUrl":"https://atticyberdesk.atlassian.net/wiki","spaceKey":"CDS","spaceName":"Centro de Soporte","spaceUrl":"https://atticyberdesk.atlassian.net/wiki/spaces/CDS","isServer":false},"labels":[],"projectKey":"MSS","serviceDeskId":5,"kbLinkDomainURLs":["https://atticyberdesk.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MSS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTk3MWJhZC1jN2RjLTQxOGMtODBhMy1jMjljY2U2MjY0ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI2MTM5MjksIm5iZiI6MTc0MjYxMjcyOX0.a-0YptqU5QMQxyg4Y1Pl0xpTbFM9jHpPIC9L8ioc8p8","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"f5971bad-c7dc-418c-80a3-c29cce6264f7","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10035,"projectId":10009,"form":{"name":"Solicitar un cambio","descriptionHtml":"","callToAction":"Solicitar un cambio","intro":"<p>Por ejemplo, modificar el VPN, actualizar un sistema o cambiar un proceso</p>","instructions":"","icon":10316,"iconUrl":"https://atticyberdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Upgrade Jira","descriptionHtml":"<p>e.g. Upgrade Jira</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please tell us why and when you need this, e.g. security patches. You can link to existing information such as change plans too (e.g. a story or epic or Confluence page).","descriptionHtml":"<p>Please tell us why and when you need this, e.g. security patches. You can link to existing information such as change plans too (e.g. a story or epic or Confluence page).</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10055","fieldConfigId":"10163","label":"Change type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10101","label":"Normal","selected":false,"children":[]},{"value":"10102","label":"Standard","selected":false,"children":[]},{"value":"10103","label":"Emergency","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10057","fieldConfigId":"10165","label":"Change reason","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10108","label":"Repair","selected":false,"children":[]},{"value":"10109","label":"Upgrade","selected":false,"children":[]},{"value":"10110","label":"Maintenance","selected":false,"children":[]},{"value":"10111","label":"New functionality","selected":false,"children":[]},{"value":"10112","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10058","fieldConfigId":"10166","label":"Change start date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10059","fieldConfigId":"10167","label":"Change completion date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10056","fieldConfigId":"10164","label":"Change risk","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10104","label":"Critical","selected":false,"children":[]},{"value":"10105","label":"High","selected":false,"children":[]},{"value":"10106","label":"Medium","selected":false,"children":[]},{"value":"10107","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10052","fieldConfigId":"10160","label":"Pending reason","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10039","label":"More info required","selected":false,"children":[]},{"value":"10040","label":"Awaiting approval","selected":false,"children":[]},{"value":"10041","label":"Waiting on vendor","selected":false,"children":[]},{"value":"10042","label":"Pending on change request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10050","fieldConfigId":"10158","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10031","label":"Critical","selected":false,"children":[]},{"value":"10032","label":"High","selected":false,"children":[]},{"value":"10033","label":"Medium","selected":false,"children":[]},{"value":"10034","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10051","fieldConfigId":"10159","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10035","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10036","label":"Significant / Large","selected":false,"children":[]},{"value":"10037","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10038","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/10035","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/10035","calendarParams":{"firstDay":0,"date":"2025-03-21T21:05:29-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9cc94c83-cefc-3622-9fd0-c49b35580c51","appLinkName":"System Confluence","appLinkUrl":"https://atticyberdesk.atlassian.net/wiki","spaceKey":"CDS","spaceName":"Centro de Soporte","spaceUrl":"https://atticyberdesk.atlassian.net/wiki/spaces/CDS","isServer":false},"labels":[],"projectKey":"MSS","serviceDeskId":5,"kbLinkDomainURLs":["https://atticyberdesk.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTk3MWJhZC1jN2RjLTQxOGMtODBhMy1jMjljY2U2MjY0ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI2MTM5MjksIm5iZiI6MTc0MjYxMjcyOX0.a-0YptqU5QMQxyg4Y1Pl0xpTbFM9jHpPIC9L8ioc8p8","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"f5971bad-c7dc-418c-80a3-c29cce6264f7","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}